Indi FAQ

What are the delivery charges for orders from the Online Shop?

Delivery charges are based on the customer’s location and preferred method of delivery. Each time an order is placed the consumer will be given delivery options along with pricing that they can choose from.

Which payment methods are accepted in the Online Shop?

Visa, Master Card, American Express, Discover

How long will delivery take?

Delivery time depends on method of transportation and location. When an order is placed, the customer will receive an email receipt with a shipping date. If the item is in stock, it typically ships in 24 hours. Once the product is shipped, the customer will receive an email with tracking information that can be used to see the arrival date.

Is my information secure?

Your security while shopping online with is very important to us, and we’ve taken all reasonable measures to ensure your credit card and personal details are kept safe at all times. All pages that require your personal information or payment details on our site are secure, using 128 bit SSL encryption. To check that the page you are viewing is secure, look for a padlock icon within your browser.

What happens after ordering?

After a person submits an order we immediately start the fulfillment process. First, the consumer will receive an email receipt and an approximate ship date. Once the item ships, the customer will receive an email confirmation that the product has shipped and a tracking number will be provided.  For whatever reason, if you are not receiving these e-mails or your product in a timely manner, please email us or contact us through this page.

Do I receive an invoice for my order?

You will not receive an invoice but will receive a receipt. Since all orders are paid for when the order is processed online we provide a receipt. This e-mail receipt will also include information such as processing time until the products ships, what was purchased, taxes paid, and shipping costs.

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For immediate service or inquiries call or text: 858-247-2387